Refund Policy

Overview

Castdi sells software subscriptions for talent, business, and agency workspaces. Unless required by applicable law or stated below, subscription fees are non-refundable once a billing period has started.

If you have questions about a charge, contact us before disputing it with your bank so we can help resolve the issue quickly.

Free plans

Castdi offers free plans for talent and business accounts. No payment is collected for those plans, so no refund applies.

Subscription renewals and cancellation

Paid subscriptions renew automatically at the end of each billing period unless you cancel before renewal.

You can cancel from Settings → Billing or through the billing portal linked from your account. After cancellation, you keep access to paid features until the end of the current billing period unless your plan states otherwise.

Canceling a subscription stops future charges but does not automatically refund the current billing period.

When we may issue a refund

We may issue a refund at our discretion or where required by law, including for duplicate charges, billing errors, or charges made after a valid cancellation request was received in time to prevent renewal.

If Castdi experiences a prolonged outage that materially prevents use of a paid feature you purchased, contact us and we will review a partial or full credit or refund for the affected period.

Agency capacity purchases

Agency plans are billed monthly for pre-purchased workspace and roster-seat capacity. Reducing capacity takes effect at the next renewal; we do not refund unused capacity within an active billing month unless required by law.

Enterprise and sales-led plans

Enterprise and other custom agreements may include different refund or cancellation terms in a signed order form or statement of work. Where those terms conflict with this policy, the signed agreement controls.

How to request a refund

Email support@castdi.com from the address on your Castdi account. Include your account email, the charge date, and a brief description of the issue.

We aim to respond within a few business days. Approved refunds are returned to the original payment method through our payment processor.

Chargebacks

If you open a payment dispute with your bank before contacting us, we may need to suspend account access while the dispute is investigated. Please contact us first so we can review the charge.

Changes to this policy

We may update this Refund Policy from time to time. Material changes will be reflected by updating the date at the top of this page.

Contact us

Questions about refunds or billing? Contact support@castdi.com.